Recall Watch: The Latest Automotive Safety Recalls

© Perry Stern, Automotive Content Experience© Perry Stern, Automotive Content Experience
2019-21 Freightliner Sprinter, Mercedes-Benz Metris, Mercedes-Benz Sprinter
Manufacturer: Daimler Vans USA, LLC
Number of vehicles affected: 19,937
Report Date: May 20, 2022
Issue: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Solution: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters are expected to be mailed June 20, 2022.
Contact: Owners may contact DVUSA at 1-877-762-8267. DVUSA’s number for this recall is VS2SIMKOM/VS3SIMKOM.

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