Most Dependable Cars in America According to J.D. Power

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All Improved
Of the eight categories analyzed by J.D. Power for this study, all improved year over year. However, ACEN, which stands for Audio / Communication / Entertainment / Navigation, showed only marginal improvement and remains the most problematic category. “From early in the ownership experience, many owners complain about these systems being problematic,” said Dave Sargent, vice president of automotive quality at J.D. Power. The 2021 U.S. Vehicle Dependability Study is based on responses from more than 33,000 original owners of 2018 model-year vehicles after three years of ownership. J.D. Power conducted the study from July through November 2020.

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